I ordered all those chap books/booklets for under a dollar. When I got the package the invoice noted one was out of stock and discontinued so I wouldn't be getting it. I was out .69 cents because they gave me a store credit, but it had a deadline, which I think has passed already.
I'm not streaming, but I feel as a business they aren't entitled to keep even a penny from a customer---as customers we have to pay to the penny. I'm not inclined to order from there before all this anyway but it weighs in on if I'll order ever again.
Sorry your experience wasn't what it needed to be, especially with so much competition for consumer dollars with the economy. You'd think they'd pay special attention to their customers, online, mail, in person, whatever.