Hi,
About two years ago I placed an order with them and it took forever. I also called and got attitude from them.
I told them that they charge too much for shipping if they are sending it Pony Express, they didn't care. I did finally get my order.
I also told them to remove my name from their mailing list and I have never ordered from them since. There are other great companies to do business with that take pride in providing GOOD customer service. I am sure anything they sell can be bought elsewhere.
So sorry you had this exprience. I can see that after two years they have not improved.
Have a Happy Day,
Denise
PS I am in SW Ohio