I would let the resolution be her idea, but you can certainly lead the way by letting her know how you feel and what you are thinking about the process, ie. no phone call, etc. and paint the picture of how things could have been different. If an acceptalbe solution isn't offered up after that, I move to a more frank statement like, I'd really like a refund on this one, followed by a sincere compliment like, I know you meant well, because I'm sure she did, something may have happened in her life that day and she may have felt she didn't even have time to call you. Life happens and so do mistakes, but that's the beauty life, it's never too late to say I'm sorry or correct and learn from an experience. Mistakes don't make the person as much as the corrections do I think. If something comes from your heart, it's hard to go wrong. Give yourself peace by speaking your mind. You and your quilt are worth it.