Dear Cent,
When you go see the lady who quilted your quilt make sure you use "I" statements..."I feel...", "I wish I would have been contacted...", "I would appreciate...". Using "you" immediately puts the person on the defensive. No one can disallow your feelings. I'd go back and have a chat with her. I think at least a 50% discount would be reasonable, unless she would be willing to redo the entire thing free of charge. Have had teachers who sent quilts out, got them back, hated what was done and tore out the quilting and redid it themselves. In today's economy few of us have the extra money to throw away. And if this woman wants to keep her business with a good name she will be more than accommodating with you. Let us know how you did.
Chris