Originally Posted by
Marilynsue
I do like the way you run your business. We have a large quilt shop in my area that I only go to when I can't find what I want anywhere else. The owner doesn't allow her employes to "visit" with the customers. Consequently, you go in there and see all these sober faced ladies and know you can't carry on any kind of conversation with them. I find this very depressing. I could never work in a place like this, definitely not customer friendly! (Oh, they never stand around visiting with each other either).
Sounds like a very unhappy place to work. I own a wholesale beauty supply and we greet every customer that walks in with a Hello and 98% of them we greet by name. I can't imagine not visiting with my customers, without them, we wouldn't have a business. Someone needs to tell the owner that Happy customers spend more $$$