I have to post this follow-up to my own post. I just got an email from a customer service rep at Vermont Country Store. She read my post about the iron and sent me this: " I hope you do not mind me contacting you about the Vermont Country Store Dry Iron. I am a customer service representative from the company, and I noticed your post. I would like to make it right by you, as we do offer a 100% satisfaction guarantee.
I would be happy to discuss this further with you, either on this board by private message."
You don't see customer service like that anymore!