Hi....just thought I would update the solution to the problem provided by EQ tech support. I had to go the the File Menu and select the "Printer Fonts" and change the font there. Still not sure why the one they had (Arial) wouldn't show up on my computer as it works for my Word documents....however changing the font solved my problem.
They mentioned that they have had several people with the same problem so I thought I would post it here in case someone else is experiencing the same issue.