Brubaker's is wonderful! I bought a machine from them and had it shipped, and have full confidence that if I need major service I can ship it back to them. I got my 7700 from a local dealer (about an hour away) and wish I'd gotten it from Brubaker's. It hasn't needed any service in the two years I've had it (just regular cleaning) and to buy local I had to pay top price. It's an excellent machine, as is the 6600.