Joe, yes, letters do good. I would write them and send a picture along. You never know, they may look at their quality control and maybe send you a spool of thread. But I would write just to let them know about their product, that usually makes me feel good to speak my beans. What can it hurt!
Originally Posted by
J Miller
With the way the Bernina is designed the knot just came wiggling down in front of my wife's eyes. I'll bet she first thought it was a bug or something. I'm glad she saw it before it got into the tensioner or needle.
I wonder sometimes if letters to the manufacturer do any good.
Joe