Please do't let this one experience with your used bernina cloud your opiion about bernina. I have been quilting for almost 40 years and I would not use anyother machine except a benina. (i do have a featherweight that I love) I think the price of a bernina turns some people off, but you get what you pay for. I have owned 4 berninas, I still have 2 of them and I can't say enough good about them. I would think that maybe the shop you bought it from is the problem, not the bernina. Good luck in the future with your quilting, with a good machine it will be a woderful experience!!