Congrats on your Bernina. Did you not get an instruction manual with your machine? If not, Go to the BerninaUSA.com website and give them the needed information and you can download a manual. They are very good and can help you alot. I am surprised your dealer did not have the machine cleaned and serviced before they sold it to you. They should be able to provide any help you need. I have a wonderful dealer who so enjoys helping everyone. Happy sewing. I am not sure you have an older 730 or the newer 730 embroidery machine. I have friends who have both and would never part with them. I currently own a 180 artista, Aurora 440 (I use for piecing quilts), 640 and the new big 830. You can see I am a big fan.