Names and locations will not be mentioned. I have had a couple of people say that because Sears salespeople know nothing about sewing, they managed to get a new machine the 2 or 3 times they took their old machine in for repairs. I know that HSN sells a lot of Singers, I don't know how well they do because a lot of people do not know what they need as opposed to what they are buying. I was interested in one of the Singers that embroiders, but am now "researching" to determine whether they are actually working for people.