Originally Posted by
BellaBoo
Is there a longarm machine that works like it's suppose to without glitches in the machine every time you use it? All the LA's I know are always having problems about the machines messing up and going through hoops before the dealer will even think about really helping. Honestly I don't know one LA dealer in my area that I trust to be of any help if I buy a multi thousand dollar machine from them after seeing how they treat other customers. Getting a company rep from any of them is impossible. I don't think the companies know or care how bad the dealers can be.
Innova's customer service is top notch, 24/7, and you speak directly to an owner who knows the machine backwards and forwards. He doesn't want you to get frustrated with the machine rather than call. Of course there are bound to be questions, user error, and occasionally a machine doesn't work right and needs to be fixed, but the service is there! I haven't needed to call my dealer, ever, and seldom needed to call the factory, but when I did I got instant help.