Wish you lived in the SC-GA area...I bought my Gammill from a dealer in Snellville, GA and she and her husband have been wonderful! I've had one problem with it, a tension problem, and her husband stayed on the phone with me for the length of time it took until I had it fixed, and he and I checked it out. They came in and set it up when I bought it and didn't leave until I was relatively comfortable with it, and that said a lot to me. Good luck in finding someone like them!