Yes, I have had that before. That is what stinks about online 'hopping'....if you could look them in the eyes or see their shops....some of them we'd prob never go back to ...ever:)There was almost '0' communication w/mine....and then when she finally worked w/me it was really terrible....so, I told her to just keep her gift cert. and never mind! She mailed some, I assume fat quarters I guess thinking that would make it right....so, I refused them. I wanted at this point nothing to do w/them! She even emailed me a letter telling me that I had no right to ask if she had any certain item(s) that I had to shop her online store and use my certif. there. (I was asking if she had a book and was going to apply the discount to it and pay the difference/wouldn't that had made her some money still?)The online store I was to shop from only had nothing in it!! It has cured me from participating like I use to...Skeat