Originally Posted by dunster

Innova's customer service is top notch, 24/7, and you speak directly to an owner who knows the machine backwards and forwards. He doesn't want you to get frustrated with the machine rather than call. Of course there are bound to be questions, user error, and occasionally a machine doesn't work right and needs to be fixed, but the service is there! I haven't needed to call my dealer, ever, and seldom needed to call the factory, but when I did I got instant help.