Very good and valid points from the shop person's perspective and so glad you pointed those out :)I do know in my personal experience, I waited for over a week from the one I won from...so,I emailed them and said 'yea! I won your $10 gift certificate and I am so excited,etc'....I understood that they were notified when I was that I was a winner. If it were my shop, I would have wrote w/in 24hrs w/a congrats to the winner. Instead of ignoring emails, etc. Because it took a couple of my emails to get any response...All of that before I could use anything as a discount:)Obv. I am not the only one that has had it....sad, for it is hard to see the bucket of good apples for the few that are spoiled..:)Skeat