Originally Posted by
BellaBoo
Is there a longarm machine that works like it's suppose to without glitches in the machine every time you use it? All the LA's I know are always having problems about the machines messing up and going through hoops before the dealer will even think about really helping. Honestly I don't know one LA dealer in my area that I trust to be of any help if I buy a multi thousand dollar machine from them after seeing how they treat other customers. Getting a company rep from any of them is impossible. I don't think the companies know or care how bad the dealers can be.
Well, this is not my experience with my Innova. I rarely have glitches and the few times I've had a problem, it's always been something dumb I did. It is true that longarms are more difficult to balance stitches on compared to a sewing machine, but I'm constantly changing the thickness of thread I'm using and I just know that I have to "play" with the tension to get it perfect, not a glitch, just part of the process; not difficult, just part of the learning curve. The Innova is made by ABM International in Texas and I have the cell phone number of Michael (the "M" in ABM) and he is available 24/7/365 (free!!) to help me out with any problem I might have - like the first time I needed to time my machine after having it for over a year. I know of one lady who was having a problem with her machine and Michael couldn't solve it over the phone...he was driving while on vacation with his wife...figured out he was an hour away from her, detoured to go to her house to figure out the problem. Another Innova owner was having a problem and two guys from the company were in the same state doing an install, they drove over to her house to help her out. No charge, just all part of the customer service provided by ABM. Since it is a family owned and run business, they really care about their product and their customers.