I won a sewing machine from the shophop a few years ago. It was sent promptly. I have won several gift certificates and only had trouble with one shop. After trying several times to contact by email and phone the last email I sent was to inform the shop that I would not be buying anything from them and would certainly would post on all the quilt forums that the shop would not honor the certificate. I got an immediate response. I then ordered something that cost under as close to $10 as I could get including shipping. The other shops I ordered way more than the $10.