I belong to a BOM from Shabby Fabrics and have to download the patterns every month also. I usually have to call Jennifer every month and have to have her walk me through the downloading process, as it is really funky. Shabby's phone number is 1-509-499-2343. It is in Spokane, Wa. Pacific coast time. It is a warehouse only, so you usually have to leave a message and she'll get back to you the same day. She is very helpful. Hope this helps.