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07-17-2012, 07:12 AM

#168

CraftsyJenn

Member

Join Date: Jul 2012

Posts: 3

Hey All,

My name is Jenn and I'm part of the Craftsy team. I'm so sorry to hear some of you are disappointed with the Mystery Box you received from us. We certainly don't want you to be unhappy! While no two mystery boxes are the same, the items in each box do have a full retail value (provided to us directly from each manufacture) of $120. We know lots of folks are great at finding deals not just on Craftsy but other places at well. Unfortunately often times these prices don't accurately reflect the MSRP (manufacteres suggested retail value) and are sold for a much lower regular price. The MSRP is what we use to calculate and assure your box consists of great quality items.

If you are unhappy with your box, or think something may accidentally be missing, please feel free to reach out to us directly (at [email protected]) and we're happy to work with you to make you a happy Craftsy member once again.

Happy Quilting!
-Jenn

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