It is not an email I receive. It's when I log in to my acct. I can use Paypal, just not add money to my account. I am not a seller, I am a retail customer. I buy most of my fabric, tools, etc online as I live in a small town. I keep getting emails asking me to resolve the problem. I have called and talked to a rep and he explained WHY they need that info and I told him I was not asking for a loan and they didnt need my SS#, but he said it was government required....well not from me, I WONT!