Originally Posted by
romanojg
Do you have the 4D that came with your machine or did you purchase it separtely. The one that comes with the machine doesnt require a dongle; it's only when you purchase the software editing software that you need a dongle to access it. There is a difference in supporting a software package and not allowing you to use it. Microsoft only supports it's operating systems for a certain amount of yrs but you can still use them. They no longer support XP but I still have a laptop with it on it and it works great. I think this is where the confusion might be. Supporting verses not being allowed to use it any longer. I don't know but I'll ask my dealer this week when I see her.
Judy, thanks for this information. I was pretty sure I purchased it separately, but it may just be the Assistant, because I can access what I have put on my laptop (also an XP system), but when I attempted to move the designs from the laptop files to the Smartcard, I got a message that I didn't understand, and when I put the SmartCard into the machine, it says there are no files on the card. So I got frustrated, and just made an appt with the dealer for this Thursday, which I am looking forward to....I think...unless it's going to cost me...then I'll be very disappointed. I guess I better go up and check out what I think I have and what I actually have, and what I thought I had.
But the thread has been very helpful in understanding what is what, and what to expect at my dealer.Thanks for explaining. If I could, I'll PM you after I search my paperwork/computer and go to the dealer.