I am so sorry that happened to you!
As others have said:
1) Show it to the person that recommended the LAer - it might be that this was a 'friend' and she didn't have a clue what kind of work she actually did (bad person bad person!)
2) Explain to the LAer what is wrong with the job she did - you don't have to be nasty about it - you need to be specific about what disappointed you - she can't fix/change something that she isn't aware of.
3) If she is 'so sweet' - she might feel bad - but if one isn't ready to work on other people's things - one isn't ready.
I'm reasonably sure you won't want a do-over by the same person - I think I would also ask for a refund considering that you will probably have to remove all the stitching.
Some people should NEVER be allowed near other people's things. They just don't have the touch.
Others do magic.