Bearisgray is right on.
I add one other thing, tell those you know who may be using/looking for a LA that this lady is NOT ready. You only have one chance to make a first impression and she blew it, no matter her intentions or thoughts on the matter.
I once had this experience and ended up taking all the stitches out. It was fine, just took time. My $ was never refunded, but a large 400 member guild heard the story of her work and it was years before she really developed her business after that.
Jan in VA