I really appreciate you posting the pictures! i have had my longarm since november and am only doing my own quilts at this point. but I like to see other's LA quilting to know what is expected and what is totally wrong.
It looks like:
1) she is using a pantograph or a scallop template. some back tracking is very obvious
2) many skipped stitches. the machine is not working correctly or the stitch regulator has a major problem.
I think it "works" for a college quilt but not a show quilt - though obviously the longarmer should refund for you.