They may have lost thier rights to sell Vikings so instead of being nice and not saying anything they be-little the company. When a store sells a certain machine they represent the company and have to follow certain rules and maybe they didn't. I know the LQS here got in trouble for selling me a gracie frame and promising to send me the instructions but wouldn't do it. I called the company trying to get them and they asked where I got it from. The following week I got the instructions from the Store because the company got onto them. Viking is getting stronger and now with Phaff and singer under thier wing so to speak they'll get even stronger. Try to find a different dealer to talk to.