Thanks for the pin feed info. I won my 1500 so had no dealer help. The one Brother dealer in the area kept putting me off since I didn't buy it from her store. She wouldn't even show me how to use the needle threader! Said she had no experience in using one. LOL I called and emailed Brother district manager and Brother headquarters but never got a reply. What good are 800 numbers? The dealer filed bankruptcy so she's gone anyway.