I don't care much for fusibles, but I used to use Pellon's Thermolam when I made placemats and table runners. It used to be a nice, firm product... but then they started making it overseas and it was somehow much thicker & heavier. But it also became stretchy. Seriously, it's a STABILIZER, so why on earth would you want it to be stretchy? At that point I switched to Armo fleece, because I needed a consistent product.
I'm glad they are going to do right by you, though!