I have ordered from them several times. I had a problem with 2 identical quilt kits that I purchased from them last year. I was shorted on the same fabric in both kits. When I contacted them, they informed me that the kits had come from Robert Kaufman pre made. The lady told me to contact Robert Kaufman and if they couldn't/wouldn't help me, they would find the fabric for me (they didn't have any left) somewhere and send it to me at no charge. Robert Kaufman took care of it but their willingness to help out has made me a loyal customer. I have ordered from them on a Friday and had the fabric in my mailbox on Monday. They are fantastic!!!!