I've been quilting for about 5-6 years now. I have had 3 longarmers in that time...the first LA was great and I never had any puckers or pleats or lost patterns, etc.....even tho' my piecing was terrible...I quit using her because she took months and months to return a quilt, and I occasionally found out she put someone else's quilt ahead of mine. The second LA would still be my one and only but I moved out of state, and altho' I could mail it to her I just won't risk the postal service and their inept delivery system (even tho' my husband worked for them for 30 yrs). My 3rd and LAST LA is great....Now that I know how to square up my quilts (as taught to me by the 2nd LA) I know before I send my quilt that it's flat and their aren't any wavy borders. I recently sent a baby quilt to her that I had some problems with because the precut 5 " squares, weren't 5" and I didn't discover it until everything was cut...I had some puckers in some of the blocks and I pointed that out to her....normally I machine quilt my own baby quilts but because of the puckers I wanted this to be LA'd because I know those puckers will "quilt out". I know that this LA would contact me if their was a problem because I've asked her to do that. She has quilted 5-6 quilts for me in the last year and they have all been fabulous!!