[QUOTE=kate henry;5419441]I am not replying to anyone, just had to vent. I have a diamond and topaz. Topaz is a great little machine works like a charm. Now the DIAMOND is another story. They didn't tell me I could only use 2 hrs a month).
I'm sorry to hear about your problems with you diamond. I have a Ruby and use it all the time and I know those who use their diamonds with no problems. Sometimes mine will stay on for over a week without being shut off if I have a design in the middle of getting done around my working hours. Have you thought about maybe trying a different repair person or contacting Viking about this on going problem. This isn't the standard for a Viking. I have a viking #1 machine that was made in the 90's and it's still going; that's what Viking does, they keep on going and are meant to use. Good luck but check to see if there is someplace else to have your machine checked out; maybe the repair person is making out on your machine.