Haven't had anything cancelled without an explanation. But I did have a well-known online shop send me only 1/2 yard of a striped border fabric when I ordered 2. The 1/2 yard was pretty useless to me, even as an addition to my stash. I had a company contact me when they were 1/8 yard short of the amount I ordered. I call that good customer service. Since I'd ordered a little extra the amount they had was OK.