Great post, Jeanne. Sadly, many people won't "get" it until all great small businesses like this are gone. Your shop is exceptional, but even those that don't offer as many perks need to be supported if we want to keep them. Your reasoning is exactly the reason why I no longer shop at Walmarts or any of the stores they own (Sam's, Hibbett's). Walmart has destroyed many a small business and community and I won't help them do it any longer. A lot of things are more important than the "lowest price". Good for you, getting the word out about supporting your LQS.