If my local quilt shops did what yours do I would shop only at them also. I went in to buy some batting for a flannel quilt yesterday and the owner just barked at me. I was just asking questions about the batting. There was no one else in the store and she was treating me like she was too busy to help me. This is typical for the stores around here. The closest store that treats me "special" is in Prineville. She is always helpful and really nice.