Sharon any of the suggestions I gave may NOT work for you,
but I am going to keep my fingers crossed anyway.
Like I said before though ALL the suggestions I provided was
discovered by trial and error and is what has worked for me
I have 2 Brother sewing/embroidery machines NV1000 and
Innov-Is 1500D (my newest machine).
Good luck and let us know if you find the "tricks" that work for
you.