I'm sorry about the injury and hastle you have had with Rowenta.....I firmly believe in having everything in writing both ways.....Its too bad you don't have written proof of the response you received. I think that would give you more leverage. Well anyway be glad that your lovely quilt won and that you are o.k. No don't use that iron that they sent you. I'm glad I read this as I have a Rowenta and will definitely check mine out. It has been sputtering as others have mentioned....so its time for a new one, new brand.