What a scary thing to happen. I do hope your hand is okay. They surely missed the boat in handling this situation. I definitely would go to the Consumers Safety Commission & report this. You may save someone else from an even more serious injury or worse. I definitely will NOT buy a Rowenta iron. I have a Tfal iron & love it. No problems at all except with the auto shut off but that seems to be a common problem with that option. It shuts off on me but only when I am doing LOTS of pressing. A couple of shakes & it comes back on but it is annoying at times.