My husband has had 3 Phones - all with problems from Straight Talk. Finally had to threaten to sue the company to get anything done - after hours upon hours over the phone trying to get things corrected. The next day, his phone was back to working - amazing. On the other hand, my Son in law and daughter have Straight Talk and haven't had one bit of trouble. I guess it's the luck of the draw when it comes to picking a phone off the rack!