Also make sure your foot control is unpluged. If you hold your curser over the bottom of the screen right next to the start button it will tell you what is next and what needs to be done. Lower your foot etc. Also look at the front of your machine and see if the start button is activated on the screen. If its not there something isn't right. If not something didn't sinc - so you should start your process all over again turning on the computer, turning on the machine bringing your design into the computer and then sending it to the machine. It can be a finicky sometimes!!