I do think you have a right to get a clear pattern. If I understand correctly, it is the quality of the copying that is the problem, not the quality of the instructions? And also the fabric isn't cut correctly? I would complain to the shop doing the BOM and see what they have to say. Also be sure that Sue Garman knows that her pattern is being distributed in that way; perhaps she can do something about it. It doesn't speak well for her or for the shop doing the distribution.