Have you spoken with the shop owner/manager? I have had great luck with BOMs online and at my lqs. This lastest BOM I am doing is from a new online shop I just found and the first three months have had cutting errors and the last one was missing the instructions. I finally, after several calls, spoke with the owner who was quite disappointed to hear about the mistakes as well as how her staff were handling those mistakes. I am now very happy with the shipment for the fourth month and hope to not have future errors. I would suggest insisting on speaking with the owner/manager, if you haven't already.