I sure don't like to hear that! I don't shop much though at Joann's these days, service is terrible and like you said, take a number at the cutting table and wait. I get so disgusted waiting and waiting and not even a smile that I just don't go in there, I go mainly to Hancocks or to a local sewing store. With Walmart not carrying fabric and our local Alco phasing it out, it leaves us with less and less choices. Everything changes.