When I dry long yardages of fabric I put several dry towels (as close to the color as possible as in white with white, dark color - dark towel) in the dryer with the wet fabric. It seems to keep the fabric from twisting and knoting and make less wrinkling. Geez, if you are completely unable to get the wrinkles out, use it on something else. I would definitely let the LQS know about it even it they were horrible with customer service. Get the name and manufacturer of the product and let us know. We'll get the word out about it!