The last time I had a Brother repairman tell me a part had to be ordered, I told him to order it and call me when it came in and I brought my machine home with me. After three weeks the part never came so I went to another repairman (Bernina but will work on all brands) and he had the part in three days. ? I called the first repairman to cancel the part and he said that was okay as he couldn't get a guarantee when it would come. I told him Mr.___ already ordered and had the part I needed. He said well I guess he knows someone higher up then I do. Really makes you wonder just who you can depend on to know what they are doing.