My stepfather took his 955 to the Viking dealer to have it serviced. It took about 3 mos for the part to come in and when it did - it was the wrong part. About 6 mos later the dealer was fed up with trying to get the part and sent the machine to the factory to be fixed. I would take your machine back and see if another dealer can get the part for you. At least while you wait, your baby is in caring hands.