I dont know what type of problem you are having with your machine, but I purchased a nolting funquilter with the same frame. My machine seemed to have a mind of its own. When I would try to do a swirl it would do a straight line. I think I have finally figured it out that the conduit pipes were not smooth. I turned them to a smoother side and used some sand paper on them and they have been working perfect. I have done 2 quilts and they have come out perfect. Good luck. It is very frustrating when you have to talk to people on the phone to try to fix something.