I bought a pre-cut kit (first time trying them) from The Enchanted Quilt -
http://www.theenchantedquilt.com/ a few months ago. Finally got around to working on it a few weeks ago. Great quilt from a shop hop - they bought the extra packets from the other shops and put them together to make a kit. Well, we all know what happens when many people are cutting and packaging blocks...yep, a little missing fabric and a couple of blocks that needed to be cut single layer were cut double layer. I called them and told them about my "issues", they apologized, sent me matching fabric and cutting directions for the block, sent the missing fabric, a note of apology and an extra fat quarter as well!!! This is the kind of customer service that will have me going back to a shop again and again!!! Just wanted to share my happy customer service experience with my friends here on QB!!!