Definitely contact them. I ordered from eQuilter (I use them a lot and they are always quick, but Colorado was on fire at the time.. where they are) and when it didn't come as fast as usual I waited a bit because of the fire and then called. They told me it had been sent! It still didn't come. It turned out the PO people had put it in a "package box" and had put the key in the WRONG PO box! It showed up on a sorting table in the outer part of the post office and someone took it into the main part and said this opened package was out on the table. Guess whoever took it home either didn't look at the address or wasn't into fabrics! I was able to cancel the duplicate order before it was shipped.