Innova has a 24/7 phone # that will work wonders. Call it!!! Michael will walk you through any problem you might have. It could be that your tension assembly needs to be adjusted, or something else entirely. You don't need the TOWA. Some people like to use it, but it's really not necessary. Even if you had it, you would have to figure out the correct setting for your machine, thread, fabric, and batting.